FAQS

Legal and Operational

  1. About easyMoney
  2. Investing
  3. IFISA
  4. Legal and Operational
  5. Benefits
Where are your Terms and Conditions?+

Our Terms and Conditions are accessible from any page of our website in the footer.

Why are there Lender Terms and Conditions and IFISA Terms and Conditions?+

In the first instance the Lender Terms and Conditions are the standard Terms that each investor is bound by. If you should choose to open a Regular Account and not an ISA you will be bound by these Terms. If you open an IFISA you will automatically be provided with a Regular Account and be bound by these Terms.

The IFISA Terms and Conditions are to be used as a supplement to the Lender Terms and Conditions for Terms that are not unique to the ISA and not the Regular Account.

In the interests of transparency we have decided to separate them, rather than provide Terms and Conditions that cause confusion.

Are my investments covered by the Financial Services Compensation Scheme (FSCS)?+

No, the Financial Services Compensation Scheme (FSCS) does not apply. Capital you invest in P2P loans is at risk if for example the borrower defaults or the property they provided as security were to fall in value.

Who do you share my data with?+

We do not sell your personal details to any third party provider, data is only made available to those within easyMoney, who are bound by privacy and Data Protection regulations.

In the event that we do provide your details to third-party providers it will only be in the course of day to day business relevant to the maintenance of our platform.

We are obliged by ISA regulations to report ISA statistics to HMRC on a yearly basis via the HMRC secure online portal.

Your data will remain secure at all times. For further information please refer to our Privacy policy on the website

Can I delete my account?+

Yes. We are obliged to conform with requests to delete accounts from investors, under the conditions that the account has a zero balance and has not been active for 5 years. We are legally bound to maintain your details only for as long as is necessary. Due to HMRC reporting requirements and regulations we are required to anonymise or remove your data when specifically asked to if we no longer need it.

How do I complain?+

In the event that you wish to register a complaint regarding our services or products, please contact us at complaints@easymoney.com . Please see our complaints handling procedure, or the ‘Feedback and Complaints’ page for further details. If the complaint is not resolved to your satisfaction you will also be entitled to refer to the Financial Ombudsman Service (FOS). Details can be found at www.fos.org.uk

What happens to my investments in the event of my death?+

Upon receipt of written instructions from the appointed member of the estate, we will then liaise with them to determine their instructions for the closure and settlement of the account and attached investments.

We have a set process for dealing with bereavements and will liaise directly with the estate for a fully supportive service during this unfortunate time.

Can I act on behalf of someone who is mentally/physically incapable?+

Yes. In the event that an investor is physically, or mentally, impaired you can be appointed as a Power of Attorney (POA) and make decisions on behalf of the investor.

In order to qualify for as a POA you will be required to forward to us a sealed copy of the Power of Attorney document. This must be ‘enduring’ and not ‘for convenience’, or the Scottish or Welsh equivalent.

How do I reset my password?+

To reset your password you can request this via the website or we can action this over the phone on your behalf. You will be required to follow the link from the e-mail that we send you.

How do you handle my personal information and who is it shared with?+

All of our information regarding your personal details is securely held and not shared with any other parties, other than regulators or anyone you have appointed.

In accordance with HMRC regulations we are required to report on ISA subscriptions each tax year to them, including your personal details and ISA allowance used. In accordance with data protection this is an entirely secure process and your information is not at any risk.

We do not sell your personal details to any third party provider, data is only made available to those within easyMoney, who are bound by privacy and Data Protection regulations.

In the event that we do provide your details to third-party providers it is only be in the course of the day to day requirements to operate the platform.

Your data will remain secure at all times. For further information please refer to our Privacy policy on the website.

You are entitled to view what information is held about you. Please contact us via support@easymoney.com and we will arrange this with you