Complaints

We take complaints of any kind very seriously, and will thoroughly investigate any complaints made about us, or our services.

Due to our commitment to you we have devised a fair and robust complaints procedure.

Should you have any complaints please contact us via one of the methods below. In accordance with our complaints procedure you will then be asked to confirm this briefly via e-mail.

You can expect to receive a response from us within one working day, where we will acknowledge your complaint and endeavour to resolve it.

If the complaint requires further investigation you will be notified in our acknowledgement that we require additional time to carry out our investigations.

In this instance, we will send you a notice of investigation within 5 working days from receipt of your initial complaint. We will also provide an expected timeline for resolution.

In the unlikely event that our investigations require longer than 4 weeks to complete, we will contact you again to explain why we are not yet in a position to respond to your complaint and will indicate when you can expect to hear from us.

We will send full details of our complaints procedure, along with a brochure explaining your rights as a consumer, with our initial correspondence.

If you wish to see our complaints policy, please contact us and we will send this to you.

Contact details: