To reset your password you can request this via the website or we can action this over the phone on your behalf. You will be required to follow the link from the e-mail that we send you.

All of our information regarding your personal details is securely held and not shared with any other parties, other than regulators or anyone you have appointed.

In accordance with HMRC regulations we are required to report on ISA subscriptions each tax year to them, including your personal details and ISA allowance used. In accordance with data protection this is an entirely secure process and your information is not at any risk.

We do not sell your personal details to any third party provider, data is only made available to those within easyMoney, who are bound by privacy and Data Protection regulations.

In the event that we do provide your details to third-party providers it is only be in the course of the day to day requirements to operate the platform.

Your data will remain secure at all times. For further information please refer to our Privacy policy on the website.

You are entitled to view what information is held about you. Please contact us via support@easymoney.com and we will arrange this with you

Our back-up service provider, Street (UK) C.I.C. is not registered as an ISA manager and your ability to continue receiving IFISA tax reliefs would be dependent upon you or us finding an alternative ISA manager that was prepared to take over the IFISA

In the event that easyMoney were to become insolvent, we have made arrangements for the transfer our obligations to you in respect of outstanding loans to Street (UK) C.I.C., with a view to it acting as a back-up loan servicer.  Please note that the back-up servicer's role would be strictly limited to dealing with borrowers on behalf of lenders to administer and wind up existing loans, rather than effecting new loans or loan transfers.

Once you have invested enough money to be upgraded to a higher rate product, you will automatically be moved on the next interest payment date which happens on the 15th of each month.

For example, if you had £5,000 invested in the Classic product and on 01 June increased this to £10,000 you would move to Premium on the 15th of June.

You are able to request a withdrawal at any time provided that the loans you are on are performing and have more than 1 month remaining on their term. To withdraw, simply go to 'My portfolio' and then click 'Sell Loans'. Enter the amount you wish to withdraw and click 'Sell'. It typically takes 1-3 days to sell your loan positions although this depends on market conditions as you will be replaced by incoming investors.

Once your loan parts are sold, you can click on 'Withdraw' on the dashboard to request the funds to be sent to your nominated bank account.