Two-factor authentication adds additional security to your account by requiring you to enter a 6-digit code which you can retrieve on a mobile device which you own, such as a mobile phone or tablet. This ensures that if someone comes to learn your password, they will still need access to your chosen device in order to get into your account.

If you use the easyMoney App, two-factor authentication will automatically be setup for your account via SMS.

To enable two-factor authentication online, or to change the method of two-factor authentication to use an application, log in to your account and then go to ‘My Account’ in the top right-hand menu and then ‘My Details’. If you scroll down to the bottom of the settings, there will be a section for ‘Two-factor authentication’.

Click the ‘ENABLE’ button.

You will then be asked to choose how to retrieve your 6-digit code. The two options are using a 3rd party mobile application such Twilio Authy or Google Authenticator, or retrieving the code by SMS (text message). We recommend using one of the below mobile applications as they are generally considered safer than SMS.

Using an application

To Install ‘Twilio Authy’ or ‘Google Authenticator’ onto your smartphone or tablet, search for one of them on either the App Store or Google Play store depending on whether you are using an iOS or Android device.

Once installed, you will be asked to scan the QR code we display on the screen. On newer phones this is simply a case of pointing the camera at the code on the screen.

If you are unable to scan the QR code, you can choose to enter your secret key, shown below the QR code, manually.

Once scanned or entered you will be asked to enter the 6-digit code which appears in the application.

Now, you will be asked to enter a 6-digit code whenever you login to easyMoney which you can retrieve at any time using the authenticator application.

Using SMS (text message)

If you choose SMS to receive your codes by SMS (text message), you will need to enter a valid mobile number on the setup screen.

This mobile number must include the country code of where your mobile number is based, for example the UK would be +44.

You will then be sent a text message containing the 6-digit code which you will need to enter on the confirmation screen. If the SMS does not arrive after 60 seconds, you can request to have it resent.

Once confirmed, we will then send you a text message with the code whenever you login in the future.